Fynode enables automatic synchronization of order status with the current shipment status from couriers. This setting saves time, minimizes errors, and allows customers and staff to instantly see the delivery progress.
- After creating a shipment and sending it to the courier system, the order in Fynode is continuously updated based on feedback from the courier's tracking API.
- The system captures key milestones from the shipment status (e.g., Dispatched, In Transit, Ready for Pickup, Delivered, Returned, Unsuccessful Delivery Attempt).
- When the shipment status changes, the order status in Fynode is automatically updated, triggering additional workflows such as customer emails or API updates for marketplaces.
- Connect the courier in the Couriers section.
- In the integration settings for a specific courier, specify which status transitions you want to automate. For example:
- "Delivered Shipment" → Order set to "Delivered"
- "Ready for Pickup" → Order set to "Awaiting Pickup"
- "Returned" → Order set to "Returned"
- Not all couriers offer all statuses – see courier integration descriptions.
¶ 3. Supported and Recommended Status Pairings Overview
- Dispatched: First handover of the package to the courier → set order status to "Dispatched"
- In Transit / Transit: Order still in shipping process – optional.
- Ready for Pickup: Package delivered to pickup point → recommended to set status to "Awaiting Pickup", which also triggers a customer notification.
- Delivered: Package received by the customer → status "Delivered", with subsequent notifications/actions (e.g., review request).
- Returned / Unsuccessful: Shipment returned or undelivered → order to "Returned" or "Cancelled".
¶ 4. Activating Notifications for Customers and Warehouse
- For each important status, you can activate email notifications to customers (e.g., when the shipment is ready for pickup or has been delivered).
- Use special variables in notification templates (tracking URL, shipment number, delivery date, pickup info).
- You create a shipment for an order; the system sends data to the courier.
- When the shipment status changes (via courier API), the order automatically updates to the new status.
- The corresponding workflow (notification, invoicing, archiving, warehouse dispatch, etc.) is triggered.
- The change history is logged within the system and visible to staff in the order details.
¶ 6. Frequently Asked Questions and Recommendations
- Can I disable automatic status changes? Yes – each status can be individually enabled or disabled in the courier integration settings.
- Can I set custom text for a specific status? Yes, in notification templates, you can assign different texts/email templates for each status.
- Why does some status not change automatically? Not all couriers provide all statuses via API. Refer to the detailed documentation of the specific courier integration.
Automated synchronization of shipment and order statuses in Fynode significantly simplifies logistics, customer support, and post-sale reporting for marketing and claims.