Connecting an AI mailer with the helpdesk system LiveAgent enables automatic loading of new tickets from customers and processing them with artificial intelligence. The AI mailer can instantly respond to customer questions or prepare responses for approval.
Before you start, prepare:
- The URL address of your LiveAgent account in the format
https://example.ladesk.com
- An API key with the necessary permissions (generated directly in LiveAgent)
- The name of the department (profile) from which tickets should be loaded – optional
-
In Fynode administration, go to the AI mailer → Message sources section.
-
Click the LiveAgent icon.
-
Fill in the following fields:
- URL address of your LiveAgent account – e.g.
https://example.ladesk.com
- API key – you generate it in LiveAgent:
- In LiveAgent, go to Settings → System → API.
- Click on Add API key.
- Name it “Fynode” and enable all permissions.
- Click Create and copy the API key.
- Profile – if you have multiple departments, choose from which tickets should be loaded (if left blank, tickets will be loaded from all).
-
Click Save.
-
The system will test the connection to LiveAgent. If successful, a confirmation message will appear and the integration will be activated.
After successful integration, additional settings appear:
- Respond as a note – if enabled, the AI mailer will insert the answer as an internal note to the ticket (for editing/verification before sending).
- Automatically send AI reply (without approval) – if enabled, responses are sent to customers immediately without manual confirmation.
- If the shop has multiple language variants, you can add multiple profiles/settings for LiveAgent.
- Each profile can have its own login details and be assigned to a specific localization.
- This enables the AI mailer to respond in the correct language according to the department or the customer’s email address.
- Centralized management of communication from all channels in one system.
- Fast and consistent AI-driven responses 24/7.
- Option for manual approval of responses for sensitive cases.
- Clear history of communication directly in LiveAgent.
Tip: If you want the AI mailer to respond as accurately as possible, add relevant product, process, and tonal information to the Instructions for responding, and include the most frequently asked questions from the Questions and Answers Database